QuestAir Flight 171

Incident Reference: AI-171-2025

Documentation Centre

Access important documents, certificates, and official correspondence securely stored for you.

🔒 Secure Document Storage: All documents are encrypted and securely stored. You can download copies at any time. If you need a physical copy sent to you, please contact our support team.

📜 Official Certificates

📄
Death Certificate
Issued: October 20, 2025
Official death certificate issued by the UK authorities.
📊 245 KB • PDF
🆔
Identification Certificate
Issued: October 19, 2025
Official confirmation of victim identification through DVI process.
📊 128 KB • PDF
✈️
Repatriation Certificate
Issued: October 21, 2025
Authorization for repatriation of remains and necessary travel documentation.
📊 312 KB • PDF

✉️ Official Correspondence

💌
Condolence Letter from QuestAir CEO
Received: October 16, 2025
Personal letter of condolence from QuestAir's Chief Executive Officer.
📊 89 KB • PDF
📋
Support Services Overview
Received: October 17, 2025
Comprehensive overview of all support services available to families.
📊 456 KB • PDF
📰
Weekly Update - October 21
Received: October 21, 2025
New
Latest weekly update with information on investigation progress and services.
📊 234 KB • PDF

⚖️ Legal Documents

📖
Your Legal Rights Under Montreal Convention
Issued: October 17, 2025
Important
Detailed explanation of your rights and entitlements under international law.
📊 678 KB • PDF
📝
Compensation Claim Form
Issued: October 18, 2025
Official claim form for compensation under the Montreal Convention.
📊 234 KB • PDF
✍️
Power of Attorney Template
Issued: October 18, 2025
Template for authorizing another person to act on your behalf.
📊 156 KB • PDF

🔍 Investigation Reports

📊
Preliminary Investigation Report
Released: October 20, 2025
New
Initial findings from the Air Accidents Investigation Branch (AAIB).
📊 1.2 MB • PDF
📅
Investigation Timeline & Process
Issued: October 17, 2025
Overview of the investigation process and expected timeline for final report.
📊 345 KB • PDF
📄
Family Briefing Summary - Week 1
Released: October 21, 2025
Updated
Written summary of information shared during family briefing sessions.
📊 567 KB • PDF

💰 Compensation Documents

💵
Advance Payment Confirmation
Issued: October 19, 2025
Confirmation of advance payment processed for immediate financial needs.
📊 123 KB • PDF
📘
Compensation Process Guide
Issued: October 17, 2025
Step-by-step guide to the compensation claims process and required documentation.
📊 890 KB • PDF
🧾
Expense Claim Form
Issued: October 18, 2025
Form for claiming reimbursement of travel, accommodation, and funeral expenses.
📊 234 KB • PDF

📚 Additional Resources

💚
Grief Support Resources
Issued: October 17, 2025
Information about counseling services, support groups, and mental health resources.
📊 456 KB • PDF
🌸
Memorial Planning Guide
Issued: October 18, 2025
Guide to planning memorial services with information on venues, arrangements, and traditions.
📊 678 KB • PDF
💻
Portal User Guide
Issued: October 16, 2025
Complete guide to using the Family Assistance Centre portal and accessing all services.
📊 1.5 MB • PDF
📞
Complete Contact Directory
Updated: October 21, 2025
Updated
Full directory of all support services, contact numbers, and email addresses.
📊 234 KB • PDF

📤 Request Additional Documents

Need a document that's not listed here?

If you require additional copies of any documents, need documents translated, or require a specific certificate or report, please contact our documentation team:

📞 Phone: +44 (0)800 123 4592
✉️ Email: documents@familyassistance.org
⏰ Available: Monday-Friday, 9:00 AM - 6:00 PM GMT

We can typically provide requested documents within 24-48 hours. Urgent requests can be expedited - please mention this when you contact us.

ℹ️ Important Information

Document Security & Storage

  • All documents are stored securely with bank-level encryption
  • Documents remain accessible through this portal indefinitely
  • You can download copies as many times as needed at no charge
  • Physical copies can be posted to you upon request
  • All downloads are logged for your security

Translation Services

  • Documents can be translated into over 50 languages at no cost
  • Certified translations are available for legal purposes
  • Translation requests typically take 3-5 business days
  • Contact the documentation team to request translations

Certified Copies

  • Certified copies of all official documents are available upon request
  • These can be used for legal, banking, and insurance purposes
  • No charge for certified copies related to the incident
  • Allow 5-7 business days for certified copy preparation

Legal Documents

  • We recommend reviewing legal documents with a qualified attorney
  • We can provide referrals to aviation law specialists
  • Legal aid information is available if needed
  • Never sign documents you don't fully understand - seek legal advice first