Incident Reference: AI-171-2025
Find spiritual guidance, contribute to memorial planning, and arrange visits to the memorial site.
We have spiritual leaders from various faiths available to provide comfort, guidance, and support. All are experienced in bereavement counseling and are here to help in whatever way feels right for you.
Christian chaplains from various denominations are available to provide pastoral care, prayer, and support.
Anglican/Ecumenical Chaplain
Phone: +44 (0)800 123 4580
Email: christian@familyassistance.org
Catholic Priest
Phone: +44 (0)800 123 4581
Email: catholic@familyassistance.org
Available for sacraments, prayers, and spiritual counsel
Muslim chaplains are available to provide spiritual guidance, facilitate prayers, and ensure Islamic practices are honored.
Islamic Spiritual Advisor
Phone: +44 (0)800 123 4582
Email: islamic@familyassistance.org
Islamic Counselor
Phone: +44 (0)800 123 4583
Email: islamic2@familyassistance.org
Support with Janazah arrangements and Islamic burial rites
Jewish chaplains are here to provide comfort and ensure Jewish traditions and mourning practices are observed.
Jewish Chaplain
Phone: +44 (0)800 123 4584
Email: jewish@familyassistance.org
Reform Jewish Chaplain
Phone: +44 (0)800 123 4585
Email: jewish2@familyassistance.org
Guidance with Shiva, Kaddish, and Jewish funeral traditions
Sikh spiritual advisors are available to provide support and help with Sikh funeral rites and traditions.
Sikh Chaplain
Phone: +44 (0)800 123 4586
Email: sikh@familyassistance.org
Sikh Counselor
Phone: +44 (0)800 123 4587
Email: sikh2@familyassistance.org
Support with Antam Sanskar and Ardas ceremonies
Buddhist chaplains are available to offer spiritual guidance, meditation support, and assistance with Buddhist funeral practices.
Buddhist Monk
Phone: +44 (0)800 123 4588
Email: buddhist@familyassistance.org
Tibetan Buddhist Chaplain
Phone: +44 (0)800 123 4589
Email: buddhist2@familyassistance.org
Guidance with chanting, meditation, and Buddhist rituals
We respect all beliefs and can arrange support from spiritual leaders of other faiths or non-religious counselors.
Phone: +44 (0)800 123 4590
Email: spiritual@familyassistance.org
We can arrange support from Hindu, Baha'i, Humanist, or other spiritual advisors upon request. Secular counseling is also available.
QuestAir is committed to creating lasting memorials to honor those we have lost. Your input is valued as we plan both temporary and permanent memorial sites.
A temporary memorial site has been established near the incident location where families can visit, leave flowers, photographs, and personal tributes. This site includes:
The temporary memorial will remain in place for at least six months while permanent memorial plans are finalized.
QuestAir, in consultation with families and relevant authorities, is planning a permanent memorial to honor the memory of all passengers and crew. The permanent memorial will:
We invite families to share their ideas and preferences for the permanent memorial design through the form below.
Your thoughts and ideas are important to us. Please share any suggestions you have for the permanent memorial design, location, or elements you would like to see included.
We offer guided visits to the memorial site for families who wish to pay their respects in person. Our compassionate staff will accompany you and provide any support you need.
Further support and information for memorial activities and remembrance.
QuestAir will hold annual memorial services on the anniversary of the incident. Families will be invited to attend in person or participate virtually. Details about the first anniversary service will be shared well in advance.
If you wish to arrange a private memorial service at the site, we can facilitate this. Services can accommodate specific cultural, religious, or personal preferences. Please contact our memorial coordination team to discuss arrangements.
Memorial Coordination Team
Phone: +44 (0)800 123 4591
Email: memorial@familyassistance.org
Available Monday-Sunday, 8:00 AM - 8:00 PM GMT
A memory garden is being established at the temporary memorial site where families can plant trees, flowers, or place commemorative plaques in memory of their loved ones. Contact us to reserve a space or learn more about this program.